You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world.
Shipping in the UK: £2.95 per order Second Class, £3.95 First Class (Free shipping on all UK orders over £25)
Pattern only orders £1.50, but this is not suitable for books, yarns etc
Shipping to the EU: is based on weight
Shipping to Rest of the World: is based on weight
Every effort is made to ensure that delivery is within a maximum of 7 working days for orders in the UK. Please allow for extra delivery time for any orders outside of the UK. All goods are subject to availability. In the event that we are unable to supply your goods within 28 days, we will inform you immediately and advise you of the expected delivery date.
Please allow 7 working days for delivery before contacting us to chase your order.
All products are delivered either by Royal Mail or courier, depending on their size and value. On rare occasions different products in the same order may be delivered separately.
International customers please note: You will only be able to add a maximum of 2kg per order. Any duty incurred in the receiving country is the responsibility of the customer.